Dear Valued Customer,
We recently informed you that we‘ll be transitioning your account management portal from the S.A.M. system to Newtek‘s Web Services Manager, https://manage.newtekwebhosting.com
This transition is scheduled to occur for your account(s) tomorrow, Tuesday, December 13, 2016.
We also wanted to let you know about some of the billing changes you‘ll notice with our Web Services Manager.
Up until now, the S.A.M system invoices have been generated on your billing due date. You are then allowed up to 30 days to process your payment via credit card, PayPal, eCheck, or mail-in Payment.
After the transition to our Web Services Manager, this schedule and process will change slightly. Starting on your next billing period, after the transition, you will receive an invoice for your services by email two weeks prior to your billing due date. If your account is set to be paid by credit card, the billing system will automatically attempt to charge the card on file on the stated billing due date (it is important to emphasize here that your credit card will be charged on the billing due date, not on the invoice date).
If your account is set up to be paid by any method other than credit card (such as PayPal, eCheck, or mail-in payment), you will need to submit payment for the invoice prior to the stated due date. If payment is not received prior to the stated due date, you will have up to 15 days to submit a payment before account suspension occurs.
If you have any questions, please contact our billing team at firstname.lastname@example.org
, or at 602-263-0300, option 3.
Newtek Technology Solutions
Ryan Bishop | VP of Technical Services | Server Operations
Phone: (602) 241-4376 | Fax: 602-263-0600